Text Message Privacy Policy

Overview

This is the Text Messaging Service Privacy Policy of Cobb Outpatient Detox.

Cobb Outpatient Detox recognizes the value of privacy of the community members and its clients. 

This privacy notice provides more specific information on how the Cobb Outpatient Detox text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the Cobb Outpatient Detox text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages.
• From Cobb Outpatient Detox sources, when we import your contact information from other Cobb Outpatient Detox systems and sources, such as KIPU, our website, and other digital platforms.
• Automated Processes, when the text message and chat platforms gather information as you interact with the services.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

• Opt-out preferences
• Content of your text message responses to us.

Collection from Cobb Outpatient Detox Sources

We import personal information from Cobb Outpatient Detox systems and sources. The information includes:

• First and last name
• Phone number.
• Email Address.

Automated Collection

We automatically collect the following personal information:

• Device status indicating whether a device is available for messaging
• Carrier (e.g. Verizon, AT&T, etc.)
• Country associated with the phone (we are not sending international text messages)
• Delivery status
• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal information we collect to communicate with you regarding Cobb Outpatient Detox operations and services, such as:

• Appointment Reminders, to ensure you remain informed with the most up to date information.
• Updates, to keep you informed of important dates or activities specific to your relationship with Cobb Outpatient Detox.
• Alumni Relations, to keep in touch with you during and after your care episode with Cobb Outpatient Detox.
• Promotional Activities, to share opportunities that may be of interest to you, alumni, celebrations, and offerings though a variety of Cobb Outpatient Detox services.

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with partner facilities or external service providers that support business activities. Specifically, we share your information with the communications platform Cobb Outpatient Detox uses for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.  

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of Cobb Outpatient Detox, its community, and its guests.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Cobb Outpatient Detox systems. 

The accuracy of your contact information in Cobb Outpatient Detox databases is critical for the delivery of text messages. If you wish to update your contact information, contact us.

How Information Is Secured

Cobb Outpatient Detox recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Cobb Outpatient Detox strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Cobb Outpatient Detox Privacy Office at our corporate office, 25 Whitlock Place, Suite 201D, Marietta, GA 30064.